999e Privacy Policy — Your information is secure

1 Introduction

Welcome to 999e. This Privacy Policy explains how 999e collects, uses, stores, and protects your personal data. By using our platform, you are considered to have agreed to the terms set out in this Privacy Policy.

999e believes that user privacy is a fundamental right. We collect only the data that is genuinely necessary to provide our services — nothing more. We do not engage in excessive data collection, and your data is never sold.

This Privacy Policy applies to all 999e services, websites, mobile apps, and other digital platforms. It has been published in English for the convenience of our users in Bangladesh.

2 What data is collected

999e collects different types of information depending on the situation. Full details are provided below:

Information Collected at Registration

• Full name (as per national ID)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Preferred currency & language

Data collected during KYC verification

• National ID (NID) or passport copy
• Driving license (if applicable)
• Utility bill or proof of address
• Selfie photo (for identity verification)

Automatically collected information

• IP address and device information
• Browser type & operating system
• Site access times and usage patterns
• Transaction history & betting records
• Cookies and local storage data

3 How Your Information Is Used

999e uses the data it collects solely for specific purposes. Those purposes are clearly outlined below:

If you no longer wish to receive promotional emails or SMS messages from 999e, you can unsubscribe at any time through your account settings. Please note that important account-related messages, such as security alerts, cannot be turned off.

4 Data Sharing Policy

999e never sells your personal data to third parties. However, limited information may be shared in the following specific circumstances:

Service Provider Partners

Limited data is shared with select trusted service providers working on behalf of 999e, such as payment processing companies, KYC verification services, and cybersecurity providers. All such partners are contractually bound to comply with 999e's Privacy Policy.

Legal Obligations

Data may be disclosed in response to a court order, directive from a regulatory authority, or lawful request from a law enforcement agency. In such cases, we provide only the minimum information required.

Anti-Money Laundering

As part of our compliance with international AML (Anti-Money Laundering) regulations, we are legally obligated to report suspicious financial activity to the relevant authorities.

5 Cookie Policy

999e uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Types and Purposes

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent certain key features of the site from working properly, such as staying logged in or loading games.

6 Data Protection Measures

999e has implemented industry-leading technical and administrative measures to protect your personal data. Our security infrastructure is described below:

• 256-bit SSL/TLS encryption: All data transfers on the website and app are encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Active protection measures against cyber attacks.
• Regular Security Audits: Regular security audits conducted by independent third parties.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Regular encrypted backups are maintained to minimize the risk of data loss.

In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and take all necessary steps to address the situation.

7 Your Rights

Under 999e's Privacy Policy, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data in specific situations.
• Right to Restrict Processing: You may restrict how your data is used for specific purposes.
• Data Portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to the processing of your data in certain circumstances.
• Right to Withdraw Consent: You may stop consent-based processing at any time.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases, legal obligations may prevent us from deleting certain data.

8 Data Retention Period

999e does not retain your data longer than necessary. The general data retention policy is outlined below:

• Account data — for the duration the account is active and a minimum period after closure 5 years (legal requirements).
• Transaction & betting records — minimum 7 years (in compliance with financial regulations).
• KYC documents — after account closure 5 years।
• Support conversations — 3 years।
• Cookies and log files — maximum 13 months।

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

9 Minor's Privacy

999e provides services exclusively to individuals aged 18 and above. We do not knowingly collect personal data from minors.

Age is verified at registration and re-verified during the KYC process. If we become aware that a minor has created an account, that account will be immediately suspended and all associated data will be deleted.

10 Changes to the Privacy Policy

999e may update this Privacy Policy as needed. If changes are made, we will notify you through the following methods:

• A notice will be posted on the website.
• Updates will be sent to your registered email address (for significant changes).
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes have been made constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

11 Get in Touch

For any questions, requests, or concerns regarding our Privacy Policy, please reach out to our dedicated Privacy Team: